Address – 463 N Bolingbrook Drive, Bolingbrook, IL 60440
Address – 463 N Bolingbrook Drive, Bolingbrook, IL 60440
City Family Dental values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or contact our dental office.
We may collect the following categories of information:
Full name
Contact details (phone number, email, address)
Date of birth
Dental insurance information
Information submitted via appointment forms or contact pages
Collected when you become a patient or share medical details:
Dental and medical history
Diagnosis and treatment records
Health insurance policy details
X-rays, imaging, and lab results
Appointment notes and provider communications
IP address
Browser and device information
Website activity and pages visited
Cookie and tracking data
Note: If biometric data (e.g., digital scans or facial imaging) is collected, we will comply with the Illinois Biometric Information Privacy Act (BIPA) and obtain written consent.
We use your information to:
Provide dental treatment and related services
Schedule and manage appointments
Communicate with you (e.g., reminders, follow-ups)
Verify insurance eligibility and process billing
Enhance website performance and user experience
Meet legal, regulatory, and compliance obligations
We do not sell your personal or health information.
We may disclose information in the following situations:
To healthcare providers involved in your care
To service providers (e.g., appointment software, email platforms) under strict confidentiality agreements
To insurance companies for payment processing
As required by law, such as in response to court orders or legal requests
To protect our legal rights or prevent harm
All third parties handling PHI are required to sign HIPAA-compliant Business Associate Agreements (BAAs).
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As an Illinois resident and dental patient, you have the right to:
Access and request copies of your health records
Request corrections to inaccurate information
Request limits on how we use or share your information
Receive an accounting of disclosures
Request communications in a specific format (e.g., mailed instead of emailed)
To exercise your rights, please contact our Privacy Officer at the information below.
We maintain administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, use, or disclosure, in compliance with HIPAA and the Illinois Personal Information Protection Act (PIPA).
Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal data for functionality and performance optimization. You can adjust your browser settings to disable cookies.
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.
We do not knowingly collect information from children under the age of 13 without parental or guardian consent. If you believe we have received information from a child, please contact us immediately.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted with a revised effective date.
If you have any questions about this Privacy Policy or your privacy rights, please contact us!
